FAQ

As a jewelry shop with a whole century experience, we offer you a traditional way of purchase so that you can see in person and experience our pieces. On the other hand, following worldly trends and technology development, we made online purchase possible 24/7 along with telephone support and an email.

Buy however you prefer, with possibility of refund for 2 weeks in case we don’t meet yourexpectations. In addition, we offer you a one-year warranty on handmade jewelry, but only in the event that the damage was not caused by normal wear and tear over time, certain traumas, negligence, irregular maintenance, as well as loss or theft. Each piece of jewelry is handcrafted by the most expert jewelers.

You have the option to create unique and one-of-a-kind pieces of jewelry yourself with our help. The most important thing when buying jewelry from us is that you can be sure that centuries of tradition and experience are woven into each piece.

When buying jewelry that is personalized, engraved, etc., it takes 2-3 weeks to make it, so please keep that time period in mind when ordering. We accept changes related to the production of pieces as well as cancellation of the order 4 hours after placing the order. In that case, send your order number to orders@stefanovic1886.com

Zlatara Stefanović 1886 offers free postage to all its customers in Serbia. For deliveries outside Serbia, contact us directly.

We are extremely proud of our work, which is why we guarantee our jewelery 100%. If you received the wrong order, it was damaged during delivery or you simply don’t like it, you can start the process of returning the jewelry by contacting us by email at orders@stefanovic1886.com 7 days after receiving the jewelry – shipment.

We accept jewelry returns within 14 days of delivery. Personalized or engraved jewelry cannot be returned. Buyer pays only the return shipping fee.

All diamonds and precious stones of the Stefanović 1886 jewelry store have a specific certificate that proves their value.

dirt, pollution and daily wear together affect the brilliance of diamonds and the surface of precious metals. We suggest that you take your favorite piece of jewelry to a professional cleaning after a certain time, and our expert jewelers will check and make sure that the precious stone is safely and adequately set and we will provide you with a thorough and professional cleaning. In addition to professional care, we also recommend cleaning jewelry with non-abrasive agents without citric acid.

An engagement ring is one of the most important purchases in life. Budgets vary from person to person, so we’ll help you choose a ring that fits your budget.

The more informed you become, the more you’ll know how to tell the difference between a precious stone and one that isn’t. We are pleased to be able to share with you over 130 years of experience in working with and buying diamond rings and other pieces of jewelry. The most important thing is to pay attention to the 4C, which we wrote about in the text „How to choose an engagement ring?“.

What do different carats of gold tell us?

Pure gold is a soft metal, so most pieces of gold jewelry are made from the gold alloy itself to achieve greater durability and strength. Lower carat of gold means less gold in proportion to the alloy, but also greater strength than gold of higher carat. The purest gold is marked with 24 carats and represents the most valuable but also the softest.

  • 14 carats – 58.5% pure gold, the rest alloy of copper, silver, etc.
  • 18 carats – 75.0% pure gold, the rest alloy of copper, silver, etc.
  • 20 carats – 83.3% pure gold, the rest is an alloy of copper, silver, etc.
  • 22 carats – 91.6% pure gold, the rest is an alloy of copper, silver, etc.
  • 24 carat – 100% pure gold.

Silver jewelry requires occasional cleaning. A small amount of silver cleaning liquid applied to a soft cloth with a few movements and rinsed with warm water will restore the shine of your silver and remove any tarnish. Chlorine and bleach cleaners should be avoided to avoid damaging the jewelry.

Silver jewelry requires occasional cleaning. A small amount of silver cleaning liquid applied to a soft cloth with a few movements and rinsed with warm water will restore the shine of your silver and remove any tarnish. Chlorine and bleach cleaners should be avoided to avoid damaging the jewelry.