For successful processing and shipment of the order to your home address, we need the following information: name and surname, address, city, e-mail and telephone number. In the name of “Stefanovic1886 doo”, we commit ourselves to protect the privacy of all our customers. We give possibility to the customers to decide if they want or do not want to subscribe for marketing campaigns. All customer information is strictly stored and available only to the employees that need it for doing their work. All employees in “Stefanovic1886 doo” are responsible for respecting the principle of privacy protection.
GUARANTEE OF QUALITY
“Stefanovic1886 doo” guarantees for the quality of its products. All products are original brands. The warranty provider, within the warranty period, provides removal of all defects of the products that may appear due to inappropriate characteristics of the product quality. In case of not doing this obligation, the warranty provider will replace the product with a new one or will return the money. The warranty period begins on the date of sale of the product entered in the warranty card, and is stamped with stamp and signature of the authorized seller. The buyer loses the right of guarantee if the defect is caused by not holding to the given instructions for use, and if the product was repaired by unauthorized people.
COMPLAINTS AND RETURNING PRODUCTS
You can make a compliant in the following cases:
Complaint while receiving the product or while its first use – If while receiving the product it is estimated that the product is damaged, does not meet the specification, or is defective, the buyer has a right to a complaint. The warranty provider will repair the damaged product, will replace it with a new product or will return the money as soon as possible. “Stefanovic1886 doo” is obliged to make a refund only via VISA and Maestro payment method, in case of returning the product and refunding the customer who has previously paid with some payment card. This means that the bank will make a refund on buyer’s card.
Complaint in the guarantee deadline – The warranty provider, in the guarantee deadline, provides removal of the defects of the product on its expense. The deadline for determining defect is 8 days from receiving the product, and the deadline for removing defect of the product and/or refund is in accordance with the law, depending on the product type, for a maximum of 30 days. The buyer will receive correct product, will be given a new product, or will receive a refund. “Stefanovic1886 doo” is fully responsible for the transport costs.
During the complaint of the products in the warranty deadline, the buyer is obligated:
To bring the advertised product to any store posted on the “Contact Us” part of the Site owned by “Stefanovic1886 doo”, to e-mail firstname.lastname@example.org, or to telephone 011/-322-53-33 and to make arrangement for sending the product through courier service to the address of “Stefanovic1886 doo”.
To present the product bill and the original warranty list for the product,
To describe the functional malfunctions of the product.
The Warranty does not contain:
Any damage caused by the transport after the delivery, any damage due to irregular usage or maintenance, or any mechanical damage caused by the buyer.
The Buyer is obligated:
To confirm that the product is complete without any damage, because any further complaints for these elements will not be accepted.
RETURNING PRODUCTS ORDERED BY THE SITE
The law in case of distance selling determines the right of the buyer that is considered as a consumer, to withdraw from the contract within 14 days from the day when the product was delivered The buyer may but is not obligated to mention the reasons for withdrawing. A withdraw of the contract can be made by submitting an appropriate exemplar that can be received on email@example.com. In that case, the undamaged products in the original package are:
Returned in one of the “Stefanovic1886 doo” stores or
Delivered by e-mail firstname.lastname@example.org, by telephone 011/322-53-33, or by courier service to the address
COMPENSATION OF FUNDS AND RETURN OF THE PRODUCTS
When it comes to a refund due to a complaint in the warranty deadline and/or termination of the contract by the Buyer in the deadline, the procedure is the following:
If the Buyer has paid with a card, the funds are returned on the card – we send a request to the bank and they return the funds
If the Buyer has paid with an invoice or through an account, we need from the Buyer to send the number of his/her current account to us, and we will return the funds in the post office or in the bank.
CONSENT AND CHANGE OF THE CONDITONS
The use of our services is the user’s consent with all pieces of information on this Site. “Stefanovic1886 doo” is obligated to hold to all of the mentioned, and any changes of the terms will be posted on the Site.